By opting into SMS communications from Balance Modern Pool Care, you agree to receive text messages related to our services. This includes, but is not limited to:

• Appointment reminders and scheduling updates
• Address
• Service confirmations or follow-ups
• Billing notifications or payment reminders
• Promotional offers or announcements (if opted in)

Message frequency may vary Message and data rates may apply To opt out at any time, text STOP.
For assistance, text HELP or visit our website at https://balancepoolcare.com See our Privacy Policy at https://balancepoolcare.com/privacy and Terms of Service at https://www.BalancePoolCare.com/terms.

We use the information we collect to:

• Provide, schedule, and manage pool care services
• Communicate with you about appointments, billing, or updates
• Send service-related messages, alerts, or promotional offers (with your consent)
• Improve our website, customer experience, and service quality
• Comply with legal, safety, and regulatory obligations

Your personal information is not sold or rented to third parties.
We may share limited information only with:

• Service providers assisting in our operations (e.g., payment processors, scheduling tools)
• Legal or regulatory authorities, if required by law

SMS consent is not shared with third parties or affiliates.

You may opt out of SMS communications at any time by replying STOP to any message. You can also contact us to review, correct, or delete your personal data.

Our website may use cookies or similar technologies to improve user experience and analyze traffic. You can manage cookie preferences in your browser settings.

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Revised” date. Last Revised: October 17, 2025 For any questions or concerns, contact us at: Website: www.balancepoolcare.com  Phone: (888) 650-POOL

The Terms of Service related to SMS communication must be included in the privacy policy or as a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, not in the privacy policy. The document must include the following: 1- SMS Consent Communication: Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. 2- Types of SMS Communications: If consent has been given to receive text messages from Balance Pool Care, messages may be received related to the following: Conversation external and Conversation between employees 3- Message Frequency: 
 Message frequency may vary depending on the type of communication. For example, up to 5 SMS messages per week may be received related to Conversation external and Conversation between employees.
 4- Potential Fees for SMS Messaging: 
 Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. 5- Opt-In Method: 
 Opt-in to receive SMS messages from Balance Pool Care can be done in the following ways:
Verbally, during a conversation 6- Opt-Out Method: 
 Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list. 7- Help: 
 For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (insert the link) Additional Options: 
 If SMS messages are not desired, the SMS consent box on forms can be left unchecked. 8- Standard Messaging Disclosures: 
 Message and data rates may apply. 8- Standard Messaging Disclosures: 
 Message and data rates may apply. 
 Opt out at any time by texting "STOP." For assistance, text "HELP" or visit our Privacy and Terms & Conditions pages. Message frequency may vary.